Manager Quality

Location:
Kolkata
Key Skills:
Black Belt, Green Belt, Yellow Belt, JMP, Minitab
Specialization:
Quality Assurance/Testing
Job Function:
IT/Telecom - Software
Industry:
Banking, IT-Software
Qualification:
School & Graduation -
Any Graduate
Level:
Middle - Manager, Assistant Manager
Experience:
4 - 7 yrs.

Job Details:

Hands on experience on quality tools; JMP, Minitab for data analysis.
Ability to work independently and good communication skills to interface with senior management
Exposure to change management, strategy & planning, stakeholder management
Good Business Acumen, Analytical Skills, Coaching and Counseling skills
Lateral thinker, with ability to instigate and manage change and analytical ability to recognize areas of improvement.
Ability to assimilate a large amount of information and make effective decisions on a wide range of issues.
A strong desire to achieve outstanding customer service
Roles & Responsibilities of Manager Black Belt include:
To identify Business related projects/opportunities and solve them to stakeholder satisfaction.
Mentor Yellow Belt and Green Belt projects and drive Black Belt projects as a member of the OPI Team.
Lead Six Sigma and Lean initiatives & undertake Strategic Projects and initiatives to meet and exceed stakeholders Expectations
Optimizing existing business and implementing tangible business improvement benefits and realization & tracking thereof
Change management using standard methodologies (e.g. Six Sigma, IPEC, Lean etc.)
Documenting key achievements, problem solving and performance maximizing approaches.
Monitor systems and provide ongoing feedback for continuous improvements to the service delivery standards.

Company Details:

HSBC is one of the world's largest banking and financial services organization with an international network of about 9,500 offices located in 85 countries and territories.